Conflict Management aka Alternative Dispute Resolution
Conflict is an inevitable part of the work force environment. Conflict negatively influences health and can absolutely get in the way of productivity. Identifying the actual conflict, resolving it, restoring and rebuilding interpersonal relationships and trust among co-workers and their leaders requires specific mediation skills.
At andre david & associates, inc., we have trained mediators who are also trained to instruct others in mediation skills. We can design an alternative dispute resolution (ADR) system and train your team on how to implement a customized in-house conflict management system. We can help you in developing a system of conflict prevention and resolution in order to resolve common disputes that arise in the workplace.
Our 40-hour interactive program addresses sources of conflict, conflict styles, negotiation skills, listening and communications along with the formal mediation process.